How to close a Cash app account: the process

If you no longer use, want or need your Cash app account, you can close it. But just how easy it is, and what do you need to do?

In this guide, we’ll walk you through the process of how to close a Cash app account, for both personal and business accounts. This includes the steps you need to take, whether you can close a Cash app account with a balance and anything else you need to know.

 

How to close your personal Cash app account: the process

You can close a personal Cash app account in just a few simple steps. Before you do though, you might want to withdraw any money held in your Cash app account to your bank.

 

Here’s what you need to do to close your account¹:

·        Login to your Cash app account

·        Click the ‘Settings’ icon - you’ll find it next to ‘Log out’

·        Head to ‘Account options’

·        Select ‘Close your account’

·        If requested, enter your bank account number.

·        Confirm by clicking ‘Close Account’.

And that’s pretty much all there is to it. Bear in mind though that once you’ve closed your account, any unpaid money requests will be automatically cancelled. You’ll also lose any coupons or redemption codes you haven’t yet been able to use.

There’s a slightly different process to follow if you close your Cash app account using the mobile app, but we’ll cover that in more detail later.

 

Can I just leave my Cash app account inactive, rather than closing it?

You might be considering just not using your Cash app account, rather than going to the effort of closing it down. After all, there’s a chance you might need it again for a purchase or payment at some point in the future.

If so, it’s important for you to be aware of Cash app’s inactivity fee. This is a fee of £9 and is charged to accounts that haven’t been active for at least 12 months².

So to avoid this charge, it could be a smart idea to close down your Cash app account rather than leave it open. This is unless of course you plan to use it within the next year, or are able to log in or make a transaction within the 12 months to avoid the inactivity fee.

 

How to close your business Cash app account: the process

The process for closing a Cash app business account is pretty much the same as closing a personal account.

You’ll need to withdraw any balance to your bank account first. An additional step is to make sure that any unconfirmed email addresses are removed from your account³.

 

Then, follow these steps³:

·        Login to your Cash app business account

·        Go to ‘Account Settings’

·        Select ‘Account preferences’ - you’ll find it on the left-hand side

·        Click ‘Close account’ next to the relevant account type.

You may also be able to change your account type from business to personal⁴, instead of closing the account altogether. You’ll need to contact Cash app to see if this is an option for your account, and if so, a customer service representative will guide you through the process.

 

How to close a Cash app account on the app

If you’d like to Cash app closed my account using the mobile app, simply follow these steps:¹

·        Open the app and login

·        Click on the Profile icon - you’ll find this in the top-left corner

·        Scroll down until you find an option to ‘Close your account’

·        Select it and click the ‘Close Account’ button.

For business accounts, the process is similar. You’ll find the option to close your account in the Cash app under ‘Settings’ and ‘Account info’³.

 

Can you close a Cash app account with a balance?

If your Cash app account has a balance, unfortunately you won’t be able to close it¹. You’ll need to withdraw the money to your bank account first. Once the balance is down to £0, you can request the closure of the account.

The same goes for any unresolved issues or limitations on your Cash app account¹. These will need to be sorted before you can start the process of closing the account.